Patient Expierence Concierge - Lafayette Regional Health Center - Full Time

Patient Experience Concierge - Lafayette Regional Health Center - Full Time
Monday - Friday from 8:30am - 5pm
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
You must be available to complete Onboarding and Training requirements.

  • Welcoming patient and family members in a professional manner

  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions

  • Oversee the daily activities of the front desk and lobby areas

  • Greet patients upon arrival, and navigate patient flow

  • Assist with check in process; monitor patient registration tracker

  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations

  • Encourage and assist with patient enrollment in the Patient Portal

  • Consistently provide patient flow updates to PTAC leadership

  • Assists in resolving real-time patient concerns

  • Give the customer the opportunity to tell you what they think in many ways at different stages in the visit

  • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information as needed

  • A minimum of 3 - 5 years of patient access, hotel, restaurant, retail, customer service experience required

  • Previous Patient Access experience preferred

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!
Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
Company Description:

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.

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